PegaIX Returns & Exchanges Policy
Welcome to PegaIX! Welcome to our Returns page. We'll outline our policy and address frequently asked questions regarding returns and exchanges. Please review the top questions answered below.
We are delighted to offer FREE exchanges for a different size in the same style!
For all other returns, a flat $7.95 or $10.95 processing fee will be deducted from your store credit once processed. Just follow the steps below to create & print your prepaid return label so you can ship it back to us! Details in the Return Portal below.
If your question isn’t answered below, if you have questions regarding our items before placing an order, or if you encounter technical issues with ordering, please email us at info@pegaix.com or call us at +90-546-735-00-31 for immediate assistance.
What is your Return Policy?
At PegaIX, we understand that sometimes your dream item doesn’t meet expectations. We accept returns and issue store credit for the item(s) amount. Exchanges for the same style/different size will always be free! For any other return, there is a flat $7.95 or $10.95 processing fee deducted from the store credit. Please review our full return policy below.
Returns are for store credit only. No refunds will be issued unless items arrive damaged. Return shipping labels can be generated through our online Returns Portal above. The cost of return shipping, $7.95 for 1-2 items or $10.95 for 3 or more items, will be deducted from your store credit. If an even exchange is needed for a different size, there is no charge for returning item(s). Items marked FINAL SALE in the title or on the product page may not be returned, refunded, or exchanged. This includes holiday doorbusters. All returns/exchanges must be made within 30 days of order receipt. Items must be unwashed and unworn. If items appear worn, have makeup or other stains, excessive pet hair, or smell of smoke or perfume, your return WILL NOT be accepted and will be returned to you at your expense. NON-RETURNABLE: Final sale items, Jewelry & Accessories, Intimates, Bras, Camisoles, Slips, Socks, Hats, and Health & Beauty items. Shoes must be returned in their original box or bag provided and placed inside an additional protective shipping safe box/bag to be eligible. Damages must be reported within 3 days of receiving merchandise. Please contact info@pegaix.com or +90-546-735-00-31 for assistance. Store credit expires 1 year after being issued. Items not meeting the above guidelines will be returned to you at your expense; after 30 days all non-returnable merchandise will be donated. For additional information on returns, or if you have a question that wasn’t answered, please email us at info@pegaix.com.
How do I return my merchandise?
We offer two simple options to send back your return merchandise! Follow our easy steps for a hassle-free return.
Please review our return policy to ensure your return meets our requirements. Returns that do not meet requirements will not be accepted, and additional postage will be required to have them returned to you. Place merchandise in a shipping-safe box or envelope with the original invoice included. A return label will be generated for printing once initiated. Drop off at any USPS location nearest you.
What if my item is damaged or defective?
We stand behind our products and want you to be satisfied with them. If you received a damaged item, please contact our Customer Service team within 48 hours of receiving the damaged item so we can rectify it for you right away!
EXCHANGES
How does the exchange process work?
If you would like to exchange the same item for a different size, you may proceed to place a new order for that item within the Loop Return Portal at no cost. If the original item isn’t received after 14 days, you will be charged. All other returns are for store credit only. Click the link above to begin any exchange process as well.
** Please note that sale items are final sale and not eligible for returns or exchanges. We are constantly making room for new items in our store!
Have a question you don’t see here? You can email us at info@pegaix.com.